Terms of Service

Acceptance of Terms

By accessing and using Send Better Swag's services, you accept and agree to be bound by the terms and provision of this agreement.

Description of Service

Send Better Swag provides on-demand corporate gifting and swag fulfillment services, including:

• Custom branded product design and manufacturing
• Form-based distribution systems for recipients
• Order management and fulfillment
• Shipping and delivery services

User Accounts

To use our services, you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Orders and Payment

Order Process

• Orders are confirmed upon design approval and payment processing
• We reserve the right to refuse or cancel orders at our discretion
• All prices are subject to change without notice

Payment Terms

• Payment is required before order fulfillment begins
• We accept major credit cards and ACH payments
• All sales are final unless otherwise specified

Intellectual Property

Your Content

You retain ownership of any logos, designs, or content you provide. By submitting content, you grant us a license to use it for fulfilling your orders.

Our Content

All content on our platform, including designs, text, and software, is protected by intellectual property laws and remains our property.

Product Quality and Delivery

• We strive to deliver high-quality products that meet your specifications
• Delivery times are estimates and may vary based on product complexity and shipping location
• We are not responsible for delays caused by recipients providing incorrect addresses

Returns and Refunds

Due to the custom nature of our products:

• Returns are only accepted for defective or damaged items
• Claims must be made within 30 days of delivery
• Refunds will be processed within 5-10 business days

Limitation of Liability

Send Better Swag's liability is limited to the amount paid for the specific order in question. We are not liable for indirect, incidental, or consequential damages.

Prohibited Uses

You may not use our service to:

• Create products with illegal, offensive, or infringing content
• Violate any applicable laws or regulations
• Interfere with the operation of our platform
• Attempt to gain unauthorized access to our systems

Termination

We may terminate or suspend your account at any time for violations of these terms. You may cancel your account at any time, subject to completion of pending orders.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or platform notifications.

Governing Law

These terms are governed by the laws of the State of California, United States. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Contact Information

For questions about these Terms of Service, contact us at:

Email: legal@sendbetterswag.com